Elapse AI learns every detail about your company, including past and future support tickets, paving the way for a stress-free, self-sufficient, and fully autonomous support system.
Elapse will notify your team when information is missing. Upon receiving a response, Elapse learns, enhancing your company's knowledge base, including FAQs and copywriting materials.
Combine the collective insights and experiences of each customer support representative on your team and ensure that all repetitive questions are handled automatically.
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” - Marilyn Suttle
“Your most unhappy customers are your greatest source of learning.” - Bill Gates
“Until you understand your customers – deeply and genuinely – you cannot truly serve them.” - Rasheed Ogunlaru
“If you don’t listen to your customers, someone else will.” - Samuel Walton
Through the constant stream of data from the Elapse feedback river, You will regularly immerse yourself in user feedback, developing your product intuition.
Elapse provides an objective record of how often specific features were requested.
By accumulating feedback over time, our AI model offers decision makers a more holistic understanding of their users' needs.
Gain an accurate understanding of what your users truly want, based on a comprehensive and representative set of feedback. Elapse helps you prioritize product updates and features based on real user needs, leading to a product that better serves your audience.
No matter where you receive your support messages, you can respond to them on the Elapse dashboard.
With Elapse, you can set up custom urgency logic that, if triggered, will instantly email you.
Elapse AI allows for structured tracking of feature requests, keeping the data clean and reliable.
