The only customer support designed for decision makers

Elapse AI handles your customer support questions and turns them into comprehensive, structured feedback.

Trusted by
5,000+ users

Resolve 70% of support inquiries instantly, no live agents required.

Elapse AI learns every detail about your company, including past and future support tickets, paving the way for a stress-free, self-sufficient, and fully autonomous support system.

What about very unique questions?

Elapse will notify your team when information is missing. Upon receiving a response, Elapse learns, enhancing your company's knowledge base, including FAQs and copywriting materials.

Harness the collective knowledge of your team

Combine the collective insights and experiences of each customer support representative on your team and ensure that all repetitive questions are handled automatically.

Different, yet not so different

Crisp

Through the constant stream of data from the Elapse feedback river, You will regularly immerse yourself in user feedback, developing your product intuition.

Intercom

Through the constant stream of data from the Elapse feedback river, You will regularly immerse yourself in user feedback, developing your product intuition.

Elapse

Through the constant stream of data from the Elapse feedback river, You will regularly immerse yourself in user feedback, developing your product intuition.

Introducing Elapse Intuition

“Thank your customer for complaining and mean it.  Most will never bother to complain. They’ll just walk away.” - Marilyn Suttle

“Your most unhappy customers are your greatest source of learning.” - Bill Gates

“Until you understand your customers – deeply and genuinely – you cannot truly serve them.” - Rasheed Ogunlaru

“If you don’t listen to your customers, someone else will.” - Samuel Walton

Make data-driven decisions that reflect the wants of your users.

Establish a regular feedback immersion habit

Through the constant stream of data from the Elapse feedback river, You will regularly immerse yourself in user feedback, developing your product intuition.

Track feature requests

Elapse provides an objective record of how often specific features were requested.

A full view of user feedback

By accumulating feedback over time, our AI model offers decision makers a more holistic understanding of their users' needs.

User Priority Understanding

Gain an accurate understanding of what your users truly want, based on a comprehensive and representative set of feedback. Elapse helps you prioritize product updates and features based on real user needs, leading to a product that better serves your audience.

Increase your product intuition, make changes that are more valuable to your users.

Unify Support Channels

No matter where you receive your support messages, you can respond to them on the Elapse dashboard.

Identify Urgent Issues

With Elapse, you can set up custom urgency logic that, if triggered, will instantly email you.

Maintain data cleanliness

Elapse AI allows for structured tracking of feature requests, keeping the data clean and reliable.

A dedicated feedback river channel

Connect Elapse feedback river to where your team is most active to help you develop a strong understanding of what works and what doesn't for your users.

Seamless one-click integration

Chatbot
Discord
Slack
Teams
WhatsApp

Automate your support, make effective product decisions

A consistent and systematic approach to solving, managing, processing, and learning from support tickets, and gaining a more direct understanding of the user.